Plagued with order processing delays and human errors, the customer service team was looking to evolve past their current process, which involved taking in new orders manually by typing data from PDFs, email orders, and make-to-order (MTO) submissions into their core processing system.
Luckily, ProfitOptics was there to improve customer order efficiency and reduce the number of processing errors.
Increased Order Efficiency, Better UI/UX
instead of hours or days
since order data was auto-generated from files and emails rather than through human data entry
in order processing efficiency through workflow automation
or lower resource capacity; resources could jump between solutions
minimized customer service training requirements