CASE STUDY
$1.9M in Overpaid Chargebacks Uncovered in Weeks

ProfitOptics helps a $500M+ medical manufacturer recover lost margin through a precision chargeback audit.

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The Challenge

This manufacturer suspected what many others quietly fear: chargeback and rebate errors were eating away at their margins. Despite strong ERP systems and a capable team, the reconciliation process was slow, manual, and spreadsheet-driven. There was no scalable way to verify if distributor claims aligned with the complex web of contract terms, pricing tiers, and GPO rosters.

Overview

  • Industry: Medical Supplies Manufacturing

  • Revenue: $500M+

  • Systems: ERP, spreadsheet-based reconciliation

  • Focus Area: Chargeback Audit, Margin Recovery

The Solution

We performed a focused chargeback audit using our proprietary SmartMatch™ technology, tailored specifically for manufacturers. Over four weeks, we:

  • Reconciled GPO rosters, price files, item data, and contract terms across fragmented systems
  • Flagged invalid rebates, expired contract claims, and unit-of-measure discrepancies
  • Delivered a confidence-scored audit report, record by record, highlighting both financial impact and recoverability

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The Results
$1.9M in invalid chargebacks uncovered
from just one record set
~15% of claims
found to be erroneous
95% confidence rate
ERP, spreadsheet-based reconciliation

This was only the beginning. That $1.9M came from one distributor relationship—just a fraction of the full landscape.

The client now has data-backed validation that they’re leaving millions on the table across hundreds (if not thousands) of additional records.

What Our Clients Say
“ProfitOptics gave us data we could trust and margin we thought we’d lost for good.”
VP, Pricing & Profitability, $500M+ Medical Manufacturer
The ProfitOptics Difference
SmartMatch™ automation purpose-built for the rebate and chargeback complexity of manufacturers
Performance-based model: we only get paid if we uncover margin
Gain Share structure aligns our incentives with yours
Minimal disruption to your team’s workflow or systems
Confidence-rated results, not just raw data dumps
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Let’s Build What’s Next.

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Get in Touch